Your cart is currently empty!.
You may check out all the available products and buy some in the shop.
Continue ShoppingPrivacy Policy
Learn how Julie’s Flowers collects, uses, and protects customer information for online flower orders, payments, SMS tracking, delivery updates, and customer support.
This Privacy Policy explains how Julie’s Flowers collects, uses, and protects customer information when you visit our website, place an order, request delivery, or contact our team.
1. INFORMATION WE COLLECT
We may collect your name, email address, phone number, billing address, delivery address, recipient details, order information, card message, delivery instructions, and payment status.
We may also collect technical information such as IP address, browser type, device data, cookies, and website activity.
2. HOW WE USE YOUR INFORMATION
We use your information to process flower orders, prepare bouquets, complete deliveries, send order confirmations, provide delivery updates, send tracking links, handle customer support, manage refunds, and improve our website and services.
3. RECIPIENT INFORMATION
Recipient information is used only to complete the flower delivery, contact the recipient when needed, and confirm successful delivery.
We do not use recipient information for unrelated marketing.
4. PAYMENTS
Payments are processed securely through third-party payment providers.
Julie’s Flowers does not store full credit card numbers on our website.
5. SMS AND EMAIL NOTIFICATIONS
We may send order-related SMS or email messages, including order confirmations, bouquet photo updates, tracking links, delivery updates, and customer support messages.
6. PHOTO BEFORE DELIVERY
When available or requested, we may send a photo of the finished bouquet before delivery.
Bouquet photos may also be used internally for quality control and customer service.
7. HOW WE SHARE INFORMATION
We do not sell personal information.
We may share necessary order information with trusted service providers, including payment processors, courier services, website hosting providers, email and SMS platforms, analytics tools, and legal or compliance advisors when required.
8. COOKIES AND ANALYTICS
Our website may use cookies and analytics tools to improve performance, remember cart details, understand visitor behavior, and improve the shopping experience.
You can manage cookies through your browser settings.
9. DATA RETENTION
We keep customer information only as long as needed to process orders, provide support, comply with legal requirements, prevent fraud, and maintain business records.
10. DATA SECURITY
We use reasonable security measures to protect customer information.
However, no online system is completely secure, and customers should also protect their own email, phone, account, and payment information.
11. CUSTOMER RIGHTS
Depending on your location, you may request access to, correction of, or deletion of your personal information.
To make a privacy request, please contact us.
12. THIRD-PARTY LINKS
Our website may include links to third-party websites, payment providers, delivery tools, or social media pages.
Julie’s Flowers is not responsible for the privacy practices or content of third-party websites.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
14. CONTACT INFORMATION
If you have questions about this Privacy Policy, please contact us:
Julie’s Flowers
Phone: +1 (213) 600-0921
Email: client@juliesflowers.net
Website: juliesflowers.net